Telefónica

“We were looking to provide instant 24/7 support for all users to
complement our traditional chat channel.”

Veronica Puentes, TELEFÓNICA MOVISTAR Argentina

“We were looking to provide instant 24/7 support for all users to
complement our traditional chat channel.”

Veronica Puentes, TELEFÓNICA MOVISTAR Argentina

Experience and Results

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Deflection rate

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Savings

Experience and Results

0

Deflection rate

0

Savings

About Telefónica

Telefónica is one of the largest telecommunications companies in the world by market value and number of customers. Its activity is centered on the mobile and landline telephone business, with broadband as a key expansion tool in both areas. Telefónica operates on three continents, providing services in 25 countries with more than 300 million users worldwide. In Argentina, it has over 23 million users, including 17 million mobile lines and more than 6 million landlines, with 1.6 million broadband users. The company is currently focused on two strategic poles to manage new and existing customers: quality and innovation.

Would you like to meet Sofia?

About Telefonica

Telefónica is one of the largest telecommunications companies in the world by market value and number of customers. Its activity is centered on the mobile and landline telephone business, with broadband as a key expansion tool in both areas. Telefónica operates on three continents, providing services in 25 countries with more than 300 million users worldwide. In Argentina, it has over 23 million users, including 17 million mobile lines and more than 6 million landlines, with 1.6 million broadband users. The company is currently focused on two strategic poles to manage new and existing customers: quality and innovation.

Would you like to meet Sofia?